Shipping information

This page provides an overview of how shipping works and what to consider before and after placing an order.

 

 

When will my order be shipped?

Orders are usually processed and handed over to the shipping service provider within 1-2 working days after receipt of payment.

 

Orders placed on weekends or public holidays will be processed on the next working day.

 

 

How long does delivery take?

Within Germany, the delivery time is usually 2-5 working days , unless otherwise stated in the product description.

 

Once your order has been shipped, you will receive a shipping confirmation with further information.

 

 

Which shipping provider is used?

Shipping is handled via the following methods, depending on the type of shipment:

• DHL
• UPS
• or comparable shipping service providers

 

The selection is automatic and depends on size, weight, and destination address.

 

 

How much does shipping cost?

Shipping costs are displayed at checkout before completing the order .

This way you can see all costs transparently before you complete your order.

 

 

Can I change my delivery address afterwards?

As long as the order has not yet been shipped, an address change is usually possible.

Please contact us as soon as possible at:

 

📧 support@workinvy.com

 

 

What happens if I'm not home when the delivery is made?

In this case, the shipping provider usually leaves a notification or attempts delivery again.

You can obtain further information directly from the respective shipping provider.

 

 

What to do if a delivery is damaged?

Please check your delivery immediately upon receipt.

Should an item arrive damaged, please contact us as soon as possible with a brief description and – if possible – photos of the damage.

 

Email: support@workinvy.com

 

 

My delivery has been lost – what now?

Should your order take an unexpectedly long time to arrive or get lost, please contact us.

We are checking the shipping status and will work on a solution.

 

 

Contact

If you have any questions about shipping or delivery, you can contact us anytime by email:

 

Email: support@workinvy.com

 

 

A notice:

This shipping information is for guidance only and supplements the shipping policy and the information provided during the ordering process.