1. Returns

The statutory right of withdrawal applies (see section “European Union – 14-day withdrawal period”). A return can be requested within the statutory period.

To be eligible for a return, the item must be in the same condition as when received: unworn, unused, with tags attached, and – if applicable – in its original packaging. A receipt or other proof of purchase is also required.

To initiate a return, please contact us at: support@workinvy.com .

Returns should be sent to the following address:

Invy GmbH

Freytagstr. 20

30169 Hannover

Germany

Items returned to us without a prior return request cannot be accepted.

For questions regarding returns, please contact support at support@workinvy.com available.

2. Damage and problems

Orders should be checked immediately upon receipt. If items are defective or damaged, or if you receive the wrong item, please contact us immediately so that the problem can be investigated and a solution offered.

Contact: support@workinvy.com

3. Exceptions / Items not eligible for return

Certain items are excluded from returns, in particular:

• perishable goods (e.g. food, flowers or plants),
• Custom-made products (e.g. special orders or personalized items),
• sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery,
• hazardous materials, flammable liquids or gases.

If you have any questions about a specific item, please contact us in advance: support@workinvy.com

Furthermore, Vouchers cannot be returned.

4. Exchange

The quickest way to receive the desired item is to return the received item within the legal timeframe. After the return has been accepted, the desired item can be reordered separately.

5. European Union – 14-day right of withdrawal

For shipments to the European Union, the right to cancel the order exists. within 14 days without giving reasons to revoke.

The cancellation period is 14 days from the day on which the goods were taken into possession by the consumer or a designated third party (who is not the carrier).

To exercise your right of withdrawal, a clear declaration (e.g. by email) must be sent to:

Invy GmbH

Freytagstr. 20

30169 Hannover

Germany

E-mail: support@workinvy.com

In the event of cancellation, the goods must be returned immediately and at the latest within 14 days from the day on which the cancellation was declared.

6. Refunds

After receiving and inspecting the return, you will be notified whether the refund has been approved.

If approved, a refund will be issued to the original payment method. Refunds are usually processed within [timeframe/timeframe]. within 10 working days After approval. Please note that depending on your bank or credit card company, it may take longer for the refund to be processed.

If more than 15 working days If time has passed since the refund was approved, you can contact us at: support@workinvy.com