Shipping policy
Shipping Policy
1. Shipping Area
Shipping is currently limited to Germany.
If international deliveries are offered, they will be clearly indicated during the checkout process.
2. Processing Time
Orders are generally processed within 1–2 business days after receipt of payment and handed over to the shipping service provider.
Orders received on weekends or public holidays will be processed on the next business day.
3. Delivery Times
Unless a different delivery time is stated in the offer, delivery within Germany usually takes:
- 2–5 business days
The delivery time begins after the contract has been concluded and payment has been received.
4. Shipping Service Providers
Shipping is carried out via:
- DHL
- UPS
- or comparable shipping service providers
The choice of shipping provider depends on availability and the selected shipping method.
5. Shipping Costs
Any applicable shipping costs are clearly displayed during the checkout process before the order is completed.
If shipping costs apply, they are charged in addition to the product price.
6. Delivery Address
Delivery is made to the delivery address provided by the customer during the checkout process.
It is the customer’s responsibility to ensure that the delivery details provided are correct and complete.
7. Partial Deliveries
Unless otherwise agreed, partial deliveries are permitted provided they are reasonable for the customer.
No additional shipping costs will be incurred as a result.
8. Undeliverable Shipments
If a shipment is returned to us due to an incorrect or incomplete delivery address or a failed delivery attempt, we reserve the right to charge the customer for the reshipping costs.
9. Damaged or Lost Shipments
If a delivery arrives damaged or is lost in transit, please contact us immediately so that we can investigate the matter and offer a solution.
Contact: support@workinvy.com
10. Contact
If you have any questions regarding shipping or delivery, customer service is available at:
support@workinvy.com