Returns

Returns Made Easy

We want you to be completely satisfied with your purchase. However, if you wish to return an item, you may do so in accordance with the statutory provisions and the conditions set out below.

Return Period

Consumers have the statutory right to cancel their order within 14 days of receiving the goods without giving any reason. Further information can be found in our Right of Withdrawal.

If you offer an additional voluntary return period, please add it here.

Return Requirements

Please note the following requirements:


  • The item should be in its original condition wherever possible.
  • All accessories and, where applicable, the original packaging must be included.
  • The item must not show any avoidable signs of use or damage beyond what is necessary to inspect its condition.

  • Personalized or custom-made products are excluded from returns unless a statutory right applies.

How to Make a Return

  1. Contact our customer service team at support@invy-elektro.de.

  2. Provide us with your order number and the reason for the return.

  3. You will receive further information regarding the return process.

  4. Carefully package the item and send it to the provided return address.

Return Shipping Costs

The cost of returning goods is determined in accordance with the statutory provisions and our General Terms and Conditions.

If the customer is responsible for the return shipping costs, you may add:

- The buyer bears the direct costs of returning the goods.

If you offer free returns, you may instead write:

- Returns within Germany are free of charge.

Refunds

Once we have received and inspected your return, we will refund the purchase price using the same payment method that you used for the original order, unless otherwise agreed.

The refund will be issued no later than 14 days after we receive your cancellation notice. However, we may withhold the refund until we have received the goods or until you provide proof that the goods have been returned.

Damaged or Defective Items

If you have received a damaged or defective item, please contact us immediately at:

Email: support@invy-elektro.de

If possible, please include photos of the defect so that we can process your request quickly.

Items Excluded from Exchange or Return

To the extent permitted by law, the following items, among others, are excluded from returns:

  • Custom-made or personalized products

  • Sealed goods whose seal has been removed after delivery and which are not suitable for return for health protection or hygiene reasons

  • Other goods excluded by law in accordance with Section 312g of the German Civil Code (BGB)

Contact

If you have any questions regarding your return, we will be happy to assist you.

Email: support@invy-elektro.de
Phone: +49 15510 580097

Note

This page provides information about the return process. Statutory consumer rights, in particular the right of cancellation, remain unaffected. Please also refer to our Right of Withdrawal, Terms and Conditions, and Privacy Policy.